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PPS has a team of factory-certified technicians to provide fast, reliable service when you need it. In addition to printer repair, PPS also offers printer cleaning specials, annual maintenance programs and managed print solutions.
To request service on a laser printer, multi-function printer (MFP), or for more information on our service options, simply complete the Request Form. A PPS team member will contact you to schedule a service call and will provide the information you requested. Or schedule a service call over the phone at 800-598-0346.
A printer not turning on can be caused by power supply issues, a faulty power cord, or internal hardware failure. First, check if the power cable is securely connected and if the outlet is working. If the issue persists, professional repair may be needed.
Blank pages may occur due to an empty or improperly installed cartridge, clogged printheads, or incorrect print settings. Ensure your cartridges are full and properly aligned, clean the printheads if necessary, and check your printer’s software settings.
Paper jams are often caused by misaligned paper or foreign objects inside the printer. Gently remove any stuck paper, ensuring no small pieces are left inside. Always use the correct paper type and load it properly to prevent future jams.
Unusual noises can be a sign of misaligned components, debris inside the printer, or mechanical issues. Check for obstructions and ensure all parts are in place. If the noise continues, it may require a technician’s inspection.
Poor print quality or smudges can result from low toner or ink levels, dirty rollers, or clogged printheads. Regular cleaning and replacing worn cartridges often resolve the issue.
The frequency of printer servicing depends on usage, but routine maintenance is generally recommended every 6 to 12 months for optimal performance.
Routine maintenance services are available to ensure your printer runs smoothly and to prevent potential issues. This includes cleaning, inspecting, and replacing worn parts if necessary.
Yes, assistance is available for resolving software or driver issues. This includes installing the correct drivers, updating firmware, or troubleshooting compatibility problems.
If your printer isn’t connecting, check the cables or wireless settings, ensure the printer and computer are on the same network, and verify the correct drivers are installed. If these steps don’t work, technical support may be necessary.
The cost of printer repair depends on the issue, the model, and the required parts. Simple repairs tend to be more affordable, while more complex issues or part replacements may increase the cost.
Whether to repair or replace depends on the printer’s age, the repair cost, and its overall condition. Older models with frequent issues may be more cost-effective to replace, while newer printers with minor problems are usually worth repairing.
Repair services often include warranties that cover the workmanship or replaced parts for a specified period. For details, check the specific repair policy.
Parts may or may not be included in the repair cost, depending on the nature of the repair. This can vary, so it’s helpful to confirm during the service inquiry.
Before reaching out for repair, check basic troubleshooting steps: ensure the printer is plugged in, reboot the printer, check for error messages, and verify paper and toner levels. These steps can sometimes resolve minor issues.
The repair time varies depending on the issue’s complexity. Simple fixes may take a few hours, while more involved repairs or part replacements could take longer.
Assistance with printer setup is available, including hardware installation, software configuration, and connecting the printer to your network.
Support for printers under warranty depends on the manufacturer’s terms. For warranty-related repairs, it’s important to consult your printer’s documentation or warranty provider for guidance.