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Company

Precision Printer Services

Founded in 1991, Precision Printer Services has been manufacturing compatible cartridges for nearly 15 years. We have established ourselves as one of the largest manufacturers of compatible toner cartridges in the midwest. We ship thousands of cartridges on a monthly basis. Through recent expansion efforts, including a rapidly growing base of distributors, we now supply compatible toner cartridges across the country.

Our company is proud to be a certified WBE.  Tricia Gooch, and her husband Roy, own and operate the company. Tim Spaulding leads our manufacturing team with expert care and attention to detail. Kelly Clouse is our Administrative Manager and handles many of our customers direct product and service requests.  Dan Vanderberg supports our clients on the west side of Michigan.  Dave Kozler and his team of account representatives service the Metro Detroit area and Midwest operations.

We are firmly committed to our employees and are constantly pursuing a path of enriching their lives through new opportunities. As a result, we have a loyal and dedicated staff of seasoned professionals that are the reason for our company's success. We guarantee that our compatible cartridges will rival their name-brand equivalents in quality, performance, and longevity.  We also guarantee to save you money!

  

Toner Cartridge Industry

Hewlett Packard (HP) released the first generation laser printer around 1985 and with it, the first one-piece cartridge design meaning the drum and toner were housed together in one piece. The Recharging industry started shortly after in 1986 when customers were looking for a lower cost solution for their printing needs.  Copier repair technicians started to drill holes in cartridges and squirt copier toner into the laser cartridges.  This method was called “ Drill and Fill”.  While this method was very inexpensive, the process yielded very high warranty rates for cartridges and customers were turned off by the 'aftermarket' cartridge industry.  To an extent, the remanufactured cartridge industry continues to battle with the 'black eye' caused by quality concerns that were legitimate from the early years of the industry.

In the mid 90's however, the recharging industry started to evolve and large players such and Mitsubishi, Fuji and Kuroki started manufacturing replacement supplies like toner and drums.  These components and supplies became readily available on the open market.  The lower costs and ease of availability for replacement components allowed the industry to survive and start performing at a level more equal to the OEM suppliers.  In the early days, it was not uncommon to see warranty or defective product rates of 10%-15%.  In recent years, good remanufacturers have been able to achieve defective rates closer to 2%.  This is much closer to the warranty rates of the OEM suppliers like Lexmark, HP, Dell, and Brother.

In 2000, the industry started demanding total systems from vendors when a new cartridge was brought to market.  Prior to this, replacement parts were released as soon as they were developed which was in no particular order.  We now have access to all the components that effect print quality. 

When the industry started, supplies were only available for three different cartridges that were sold in the market place. Two of those three cartridges are still being sold today.  The industry suppliers are now striving to keep up with new printer models as they are released. We typically release compatible cartridges within 90-120 days from the time new HP printer models are introduced.  Since the beginning of  2006, we have released over 40 new toner cartridges to keep up with HP and other Original Equipment Manufacturers.

 
Our Promise

PPS is committed to providing you with unparalleled laser printer cartridges and service support. To that end, we promise to provide you with a quality product and we commit to delivering the best customer service support you have ever received.  

We will consistently demonstrate that we appreciate your business and value you as a customer.  We will respond to your needs in a professional and efficient manner.  We will deliver product and show up to service your printers when promised to do so. We will stand behind our toner cartridges with the type of no-nonsense, no-hassle responsiveness that you deserve!

 
 
What our clients have to say

After 16 years of serving clients throughout the midwest, we have an impressive list of satisfied customers that will be happy to testify to the quality of our products as well as our service support.  We are aware of the fact that we do business in somewhat of a 'tainted' industry.  We realize that every toner supplier claims to have the best product on the market. Very few can deliver on this claim. You will find PPS to be the exception to the rule.  Contact us if you would like us to provide you with some references of our satisfied clients.  They will be happy to talk with you.  Our clients range from Fortune 500 companies, to major universities and hospitals, to local school districts, and neighborhood companies.  Large and small, we take great pride in our customer relationships!

 

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Precision Printer Services 9185 Portage Industrial Drive, Portage MI 49024